PRIVACY POLICY

OUR COMMITMENT TO YOU

At Gogen Networks Private Limited, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.

We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.

We do not compromise with your privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that no decision is taken without respect for your privacy.

We strive to be transparent in the way we process your data. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we have written our Privacy Policy and related documents in plain language. We actually want you to read our policies and understand our privacy practices!

We work hard to keep your information secure We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

PRIVACY POLICY

Welcome to Gogen Networks Private Limited’s Privacy Policy. Thank you for taking the time to read it.

We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

This Privacy Policy applies from Oct 25, 2019. The previous version of this Privacy Policy, available here, will apply till date.

  1. WHO WE ARE

The company that is responsible for your information under this Privacy Policy (the “data controller”) is:

GOGEN NETWORKS PRIVATE LIMITED(Any Application under the Brand Name)

30 AVS Compound, 4th Block,

Koramangala, Bangalore – 560034

India

  1. WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to websites, apps, events and other services operated by Gogen Networks Private Limited. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

 

Some services may require their own unique privacy policy. If a particular service has its own privacy policy, then that policy — not this Privacy Policy — applies.

  1. INFORMATION WE COLLECT

It goes without saying, we can’t help you develop meaningful connections without some information about you, such as basic profile details and the types of people you’d like to meet. We also collect information generated as you use our services, for example access logs, as well as information from third parties, like when you access our services through a social media account. If you want additional info, we go into more detail below.

When you create an account, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your gender, date of birth,email id and phone no.

When you complete your profile, you can share with us additional information, such as details on your  interests and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of that information.

When you participate in surveys or focus groups, you give us your insights into our products and services, responses to our questions and testimonials.

When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.

If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.

We also process your chats with other users as well as the content you publish, as part of the operation of the services.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others, including:

Other Users/ Partners

Other users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you.

We may receive info about you from our partners, for instance where Gogen Networks Private Limited ads are published on a partner’s websites and platforms (in which case they may pass along details on a campaign’s success).

Information collected when you use our services

When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services.

Usage Information

We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).

Device information

We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple’s IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address);information on your wireless and mobile network connection, like your service provider and signal strength;information on device sensors such as accelerometers, gyroscopes and compasses.

Other information with your consent

If you give us permission, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it.

Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish a photo, video or streaming on the services).

  1. HOW WE USE INFORMATION

The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

  • To administer your account and provide our services to you
  • Create and manage your account
  • Provide you with customer support and respond to your requests
  • Complete your transactions
  • Communicate with you about our services, including order management and billing
  • To help you connect with other users
  • Analyze your profile, activity on the service, and preferences to recommend meaningful connections to you and recommend you to others; For more information on our profiling and automated decision-making, please see our FAQ.
  • Show users’ profiles to one another.
  • To provide Gogen Networks Private Limited services to you.
  • Register you and display your profile on new Gogen Networks Private Limited features and apps.
  • Administer your account on these new features and apps.
  • Administer sweepstakes, contests, discounts or other offers
  • Develop, display and track content and advertising tailored to your interests on our services and other sites
  • Communicate with you by email, phone, social media or mobile device about products or services that we think may interest you.
  • To improve our services and develop new ones.
  • Administer focus groups and surveys.
  • To prevent, detect and fight fraud or other illegal or unauthorized activities.
  • Address ongoing or alleged misbehavior on and off-platform.
  • Perform data analysis to better understand and design countermeasures against these activities.
  • Retain data related to fraudulent activities to prevent against recurrences.
  • To ensure legal compliance & Assist law enforcement.
  • Enforce or exercise our rights, for example our Terms

To process your information as described above, we rely on the following legal bases:

Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.

Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.

Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

  1. HOW WE SHARE INFORMATION

Since our goal is to help you make meaningful connections, the main sharing of users’ information is, of course, with other users. We also share some users’ information with service providers and partners who assist us in operating the services, and, in some cases, legal authorities. Read on for more details about how your information is shared with others.

With other users

You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publically viewable since neither you nor we can control what others do with your information once you share it.

With our service providers and partners

We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.

We may also share information with partners who distribute and assist us in advertising our services.

We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.

For corporate transactions

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

When required by law

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

To enforce legal rights

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

With your consent or at your request

We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances.

  1. YOUR RIGHTS

We want you to be in control of your information, so we have provided you with the following tools:

Access / Update tools in the service. Tools and account settings that help you to access, rectify or delete information that you provided to us and that’s associated with your account directly within the service. If you have any question on those tools and settings, please contact our customer care team for help here.

Device permissions. Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.

Deletion. You can delete your account by using the corresponding functionality directly on the service.

We want you to be aware of your privacy rights. Here are a few key points to remember:

Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you. You can request a copy of your personal information by putting in such a request here.

Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us here.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

  1. HOW WE PROTECT YOUR INFORMATION

We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately here.

  1. HOW LONG WE RETAIN YOUR INFORMATION

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months following account deletion. During this period, account information will be retained although the account will not be visible on the services anymore.

In practice, we delete or anonymize your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:

we must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations);

we must keep it to evidence our compliance with applicable law (for instance, records of consents to our Terms, Privacy Policy and other similar consents are kept for five years);

there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or

the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.

  1. CHILDREN’S PRIVACY

Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service.

 

  1. PRIVACY POLICY CHANGES

Because we’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.

  1. Gogen Networks Private Limited Safety and Policy Center

Our Commitment:

We take the safety, security and well-being of our users very seriously. We firmly believe any incident of misconduct or criminal behavior is unacceptable.

We are continuously exploring new updates, partnerships and technologies to enhance and inform our safety efforts while fostering a respectful environment for meeting people.

Our Safety Tools:

We utilize a network of industry-leading automated and manual moderation and review tools, systems and processes – and invest significant resources – to prevent, monitor and remove inappropriate behavior (impersonation, harassment and more) from our app.

We have a zero-tolerance policy on harassment and encourage our community to report any instance of misconduct and/or anyone who violates the user Community Guidelines or Terms of Use, via the self-reporting tool featured on all Gogen Networks Private Limited profiles or by contacting our team online. In the event that we receive such a report, our dedicated community team Admin takes appropriate measures, which may include removing the content, banning the user, or notifying the appropriate law enforcement resources.

We are constantly evaluating and refining our processes, and will always work with law enforcement, where possible, to protect our users.

Gogen Networks Private Limited users can easily report instances of abuse or assault in-app or online. We strongly encourage any user who believes they have been a victim of a crime to report it to law enforcement. Our team works to promptly investigate reported crimes, assess and take appropriate action, and fully cooperates with law enforcement in any investigation.

When a user reports an assault to Gogen Networks Private Limited, we attempt to identify the alleged perpetrator and block the associated account.

Fraud

We take the issue of fraud very seriously at Gogen Networks Private Limited. We have a zero-tolerance policy on predatory behavior of any kind. We have a dedicated fraud team that utilizes a network of industry leading technology that scans for fraud and reviews each and every member profile for red flag language, and conducts manual reviews of suspicious profiles, activity, and user generated reports.

Data Privacy and Platform Security:

Our users’ privacy is a top priority at Gogen Networks Private Limited, and we work diligently to ensure that we go above and beyond applicable privacy laws and industry standards. We know that your time on the app is a private matter and have strict policies and technical systems in place, including encryption for user photos and messages and tools that restrict employee access to user communications and other user data. When it comes to Gogen Networks Private Limited users’ data, our sole mandate is keeping our users safe and their data private.

Additionally, we are constantly improving our defenses in the battle against those with malicious intent.  However, we do not discuss any specific security tools we use or enhancements we may implement to best protect our users and avoid tipping off any would-be offenders.

Additional Policies and Information:

Each community is governed by its own rules and policies and that community users must obey it.

We encourage our users to report any instance of bad behavior on or off our platform. Reporting a user for inappropriate conduct is straightforward and easy to do.

Dedication to Inclusion:

No matter what is your gender identity, sexual orientation, ethnicity, or background, Gogen Networks Private Limited welcomes you. We strive to make Gogen Networks Private Limited the most inclusive platform for existing communities and have worked closely with organizations around the world to constantly improve our practices.

Harassment

We have a zero-tolerance policy for harassment on our platform. We encourage all users to report any unacceptable behavior so that the community team can investigate and take appropriate action.

Underage Usage:

Gogen Networks Private Limited is meant for existing communities to bond together. It is the onus of all the members to collectively act in a manner that is good for the community and decision of usage of their underage children is left to their discretion. Just like a family is governed by disciplined behaviour ,we believe our community members are capable of taking usage decisions for the benefit of community bonding.

Solicitation/Prostitution:

Solicitation of any kind – whether attempting to buy or sell – is against our Terms of Use. If a user encounters a profile violating our terms, we encourage them to report via the self-reporting tool featured on all Gogen Networks Private Limited profiles or online.  Making such a report allows our dedicated community team admin to take appropriate measures, which may include removing the profile or banning the user.

Illegal Substances:

Gogen Networks Private Limited users promoting illegal substances violate our Terms of Use and we remove these profiles from the app. If a user encounters a profile violating our terms, we encourage them to report it in within the app.

Nudity/Sexual Content

No nudity, no sexually explicit content is acceptable. Please keep it clean.

Violence and Physical Harm

We do not tolerate violent, graphic, or gory content on Gogen Networks Private Limited, or any actions or content that advocate for or threaten violence of any sort, including threatening or promoting terrorism. Physical assault, coercion, and any acts of violence are strictly prohibited.

Content that advocates for or glorifies suicide or self-harm is also not allowed. In these situations, we may take a number of steps to assist the user, including reaching out with crisis resources.

Hate Speech

Any content that promotes, advocates for, or condones racism, bigotry, hatred, or violence against individuals or groups based on factors like (but not limited to) race, ethnicity, religious affiliation, disability, gender, age, national origin, sexual orientation, or gender identity is not allowed.

Private Information

Don’t publicly broadcast any private information, yours or anyone else’s. This includes social security numbers, passports, passwords, financial information or unlisted contact information, such as phone numbers, email addresses, home/work address.

Spam

This is your app. Don’t be fake. Be real instead. Don’t use Gogen Networks Private Limited to drive people to external websites via a link or otherwise.

Scamming

Gogen Networks Private Limited has a zero-tolerance policy on predatory behavior of any kind. Anyone attempting to get other users’ private information for fraudulent or illegal activity may be banned. Any user caught sharing their own financial account information for the purpose of receiving money from other users may also be banned from Gogen Networks Private Limited.

Impersonation

Be yourself! Don’t pretend to be someone else.

Do not impersonate, or otherwise misrepresent affiliation, connection or association with, any person or entity. This includes parody accounts.

Copyright and Trademark Infringement

If it’s not yours, don’t post it. If your Gogen Networks Private Limited profile includes any work that is copyrighted or trademarked by others, don’t display it, unless you are allowed to do so.

Illegal Usage

Don’t use Gogen Networks Private Limited to do anything illegal. It is banned..

One Person, One Account

Gogen Networks Private Limited accounts cannot have multiple owners, so don’t create an account with your friend or significant other. Additionally, please don’t maintain multiple Gogen Networks Private Limited accounts.

Third Party Apps

The use of any apps created by anyone other than Gogen Networks Private Limited that claim to offer our service or unlock special Gogen Networks Private Limited features is not allowed.

Account Dormancy

If you don’t log in to your Gogen Networks Private Limited account in 1 year, we may delete your account for inactivity.

Online Safety

Never Send Money or Share Financial Information in Gogen Networks Private Limited

Protect Your Personal Information

Never share personal information, such as your social security number, home or work address, or details about your daily routine (e.g., that you go to a certain gym every Monday) with people you don’t know. If you are a parent, limit the information that you share about your children on your profile and in early communications.

Stay on the Platform

Keep conversations on the Gogen Networks Private Limited platform while you’re getting to know someone. Users with bad intentions often try to move the conversation to text, messaging apps, email, or phone right away.

Be Wary of Long Distance and Overseas Relationships

Watch out for scammers who claim to be from your country but stuck somewhere else, especially if they ask for financial help to return home. Be wary of anyone who will not meet in person or talk on a phone/video call—they may not be who they say they are. If someone is avoiding your questions or pushing for a serious relationship without meeting or getting to know you first — that’s a red flag.

Report All Suspicious and Offensive Behavior

You know when someone’s crossed the line and when they do, we want to know about it. Block and report anyone that violates our terms. Here are some examples of violations:

  • Requests for money or donations
  • Underage users
  • Harassment, threats and offensive messages
  • Inappropriate or harmful behavior during or after meeting in person
  • Fraudulent profiles
  • Spam or solicitation including links to commercial websites

You can report any concerns about suspicious behavior from any profile page or messaging window here. For more information, check out our Community Guidelines.

Protect Your Account

Be sure to pick a strong password (AND PLEASE REMEMBER IT), and always be careful when logging into your account from a public or shared computer. Gogen Networks Private Limited will never send you an email asking for your username and password information — if you receive an email asking for account information, report it immediately.

  1. HOW TO CONTACT US

If you have questions about this Privacy Policy, here’s how you can reach us:

Online: ankit@g2circle.com

By post:

Privacy Officer(G2OpenHouse)

Gogen Network Pvt Ltd

Address: 30,AVS Compound,Koramangala,4th Block, Bangalore 560034, India

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